![Onexa Logo[1] copy_upscayl_4x_realesrgan-x4plus copy 2.png](https://static.wixstatic.com/media/a7e0f0_a40ebd0019504807a4b5f9b4b3dc571a~mv2.png/v1/fill/w_980,h_329,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/Onexa%20Logo%5B1%5D%20copy_upscayl_4x_realesrgan-x4plus%20copy%202.png)
Return Policy
Return & Exchange Eligibility:
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Due to hygiene reasons, we do not accept returns or exchanges on underwear once the packaging has been opened.
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If you receive a wrong, defective, or damaged product, you can request an exchange within 7 days of delivery.
Conditions for Exchange:
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The product must be unused, unworn, unwashed, and in its original packaging with all tags intact.
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Requests must be made within 7 days of receiving the product.
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Exchanges are only available for size or defective products.
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Refunds are not provided; only exchanges or store credits will be issued for eligible cases.
How to Request an Exchange:
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Contact our customer support at onexaind@gmail.com / 7387879755 within 7 days of delivery.
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Provide your order details along with clear images of the issue.
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Our team will review the request and guide you through the process.